Refund & Return Policy

How a return or refund is handled depends on the reason for the request. Change-of-mind returns require the item to be shipped back, while wrong, damaged, or defective items are handled based on supporting evidence. Skin irritation, allergic reactions, and safety concerns are escalated to the EQQUALBERRY team.

 

Order Cancellations

If your order has not yet shipped, you may request a cancellation by contacting our Customer Service team at cs@eqqualberryglobal.com. Once an order has shipped, it can no longer be cancelled and must instead follow our standard return process.

 

Change-of-Mind Returns

Customers may request a return within 30 days after receiving their item.

To be eligible for a return, the item must be unworn and unused, with its tags and original packaging intact, and the customer must provide a receipt or proof of purchase.

To start a return, please contact our Customer Service team at cs@eqqualberryglobal.com.

For change-of-mind returns, the customer is responsible for the cost of return shipping. Return shipments must be sent via FedEx. Return shipping costs will be deducted from your refund amount.

Approved returns should be shipped to:

(CJUS)
18750 Orange St
Bloomington, CA 92316
United States

Once the returned item has been received and inspected, we will notify the customer whether the refund has been approved.

 

Wrong, Damaged, or Defective Items

If you receive a wrong, damaged, or defective item, please provide photos or videos showing:

• The full product

• The affected area

• The outer packaging

• The shipping label

If the evidence provided is sufficient, we will process a refund or reshipment. A physical return is not required for these cases.

If the evidence is unclear or insufficient, the case will be reviewed by the EQQUALBERRY team before a decision is made.

 

Skin Irritation, Allergic Reactions & Safety Concerns

If you experience skin irritation, an allergic reaction, or another safety concern, please stop using the product immediately.

Please provide the product name, a photo of the lot number, and details of the issue. These cases will be escalated to the EQQUALBERRY team for review.

 

Refund Timeline

Once a refund has been approved, it will be automatically issued to the original payment method within 10 business days.

Please note that banks may require additional time to post the refund.

If more than 15 business days have passed since the refund was approved and you have not received it, please contact us at cs@eqqualberryglobal.com.

 

Reshipment

For eligible wrong, damaged, or defective items, a reshipment may be provided after the submitted evidence has been reviewed and confirmed.

For packages confirmed to be lost, customers may choose between a reshipment or a refund.

 

Exchanges

For exchange inquiries, please contact our Customer Service team at : cs@eqqualberryglobal.com.

 

Contact Us

For questions regarding returns, refunds, reshipments, or exchanges, please contact :
cs@eqqualberryglobal.com